The Future of Healthcare: Empowering Patients and Providers with Instant Access to Imaging Data
Addressing the Challenge of Fragmented Imaging Systems
The proliferation of imaging modalities and the increasing complexity of healthcare IT systems have created significant challenges for providers and patients alike. Over the past decade, the volume and variety of imaging studies have surged, making it imperative to develop robust solutions for managing and sharing these vital resources. MetroHealth recognized early on that a fragmented approach to imaging data could hinder effective care delivery. To address this issue, the health system introduced a vendor-neutral archive (VNA) and a universal viewer, which have become cornerstones of their strategy. These tools enable seamless integration and accessibility across multiple departments, ensuring that all relevant parties can view and interpret imaging data without unnecessary delays or complications.The implementation of VNA and the universal viewer has been a game-changer for MetroHealth. By consolidating millions of images from seven different departments into a single platform, the health system has significantly improved workflow efficiency and patient outcomes. The integration with Epic’s MyChart portal has further empowered patients, giving them unprecedented access to their own imaging records. This level of transparency not only enhances patient satisfaction but also fosters a more collaborative and informed healthcare environment.Building a Governance Framework for Imaging Excellence
To ensure the successful deployment of these technologies, MetroHealth established a steering committee tasked with developing comprehensive governance policies. This committee played a pivotal role in standardizing processes across various imaging specialties, prioritizing initiatives, and facilitating cross-departmental collaboration. The result was a unified approach to image management that transcended traditional silos and promoted consistency throughout the organization.One of the key achievements of this governance framework was the establishment of clear guidelines for integrating imaging data into the electronic health record (EHR). By ensuring that 99.9% of all images were ordered through the EHR, MetroHealth minimized discrepancies and streamlined workflows. Additionally, the introduction of hyperlinks at the top of each imaging report provided a direct link to the corresponding image, enabling providers to access visual data instantly. This feature has proven invaluable in enhancing diagnostic accuracy and supporting timely decision-making.Empowering Patients Through Transparent Access
A central tenet of MetroHealth’s imaging strategy has been to place patients at the forefront of their care experience. Recognizing the importance of patient empowerment, the health system integrated imaging data into its personal health record (PHR), allowing individuals to view their own images alongside the written reports. This move has had a profound impact on patient-provider relationships, as it encourages open communication and shared decision-making.Approximately 80% of MetroHealth’s patients now have access to their imaging results via the PHR, which has led to greater trust and engagement. Patients can review their images on any device—whether a desktop, laptop, smartphone, or tablet—and share them with family members or other healthcare providers as needed. This level of accessibility not only promotes better understanding of medical conditions but also enables patients to take a more active role in their healthcare journey.Pioneering Innovation in Imaging Integration
MetroHealth’s commitment to innovation has driven continuous improvements in its imaging infrastructure. Over the years, the health system has expanded its VNA and universal viewer capabilities to encompass a wide range of imaging specialties, including radiology, cardiology, endoscopy, urology, ophthalmology, dentistry, OB/GYN, and pathology. Each department has benefited from enhanced interoperability, leading to more efficient workflows and improved patient care.The success of this initiative has not gone unnoticed. At HIMSS25 in Las Vegas, Dr. Kaelber and Dr. Jammali will present their groundbreaking work in a session titled “Imagine Imaging Harmony: The Journey to Overcome Imaging Silos.” This presentation will delve into the challenges faced and the strategies employed to achieve imaging harmony within the health system. Attendees will gain valuable insights into how MetroHealth’s innovative approach has transformed the way imaging data is managed and utilized, ultimately benefiting both providers and patients.Shaping the Future of Healthcare Delivery
As healthcare continues to evolve, the need for seamless imaging data access will only grow. MetroHealth’s pioneering efforts in this area serve as a model for other organizations seeking to enhance patient care through technology. By breaking down barriers and fostering collaboration, the health system has set a new standard for imaging integration. The future of healthcare delivery lies in harnessing the power of technology to create more connected, efficient, and patient-centered care environments. MetroHealth’s journey is a testament to the transformative potential of innovation in the pursuit of better health outcomes.In this inspiring narrative, Rebeca Thomas shares her remarkable journey from a young immigrant to becoming a pivotal figure in healthcare management. Born in Ecuador and raised in Chicago, Rebeca's family instilled values of education, perseverance, and compassion. Her career transitioned from nursing to corporate roles, eventually leading her to Walgreens, where she now ensures the clinical accuracy and reliability of healthcare information for millions. This story highlights the importance of adaptability, resilience, and the profound impact one individual can have on public health.
A Path Forged by Resilience and Passion
In the vibrant autumn of 1980, Rebeca Thomas arrived in Chicago with her family, immigrants from Ecuador seeking a better life. From an early age, Rebeca was taught the significance of hard work and overcoming challenges. These lessons became the foundation of her future success. After moving to Skokie, Illinois, during her high school years, Rebeca faced new beginnings, including the birth of her first daughter, Natalie, while pursuing a nursing degree at Loyola University.
Initially drawn to nursing due to her love for helping others, Rebeca soon realized that the demanding schedule conflicted with her role as a mother. With support from her family and encouragement from her brother, who worked in the pharmaceutical industry, Rebeca transitioned into a corporate role that offered more stability. In 2014, she joined Walgreens as a quality management nurse analyst, leveraging her clinical experience to contribute to the company's mission of providing reliable healthcare services.
Today, Rebeca is part of the Office of Clinical Integrity at Walgreens, collaborating with a diverse team of clinicians to ensure all patient communications are accurate and evidence-based. Her Hispanic background and fluency in Spanish have proven invaluable, especially in communities where language barriers can hinder access to vital medical information. During the unprecedented times of the COVID-19 pandemic, Rebeca and her colleagues played a crucial role in developing rapid, clinically sound solutions to protect both staff and patients.
The department's ongoing efforts focus on creating comprehensive guides and FAQs about various health issues, such as Bird Flu, to equip store teams with the knowledge needed to educate customers effectively. Rebeca's journey exemplifies how personal experiences and professional expertise can converge to make a significant difference in people's lives.
From the perspective of a reader, Rebeca's story is a testament to the power of resilience and adaptability. It underscores the importance of embracing change and leveraging one's unique background to create meaningful impact. Her dedication to ensuring accurate and accessible healthcare information serves as an inspiration to all, reminding us that every individual has the potential to contribute positively to society.