The National Healthcare Group has taken a significant step forward in its operations by upgrading its human resource system. This upgrade is set to bring about numerous benefits and changes within the organization.

Empowering Healthcare with Advanced HR Technology

About the Upgrade

The National Healthcare Group has successfully implemented a cloud-powered platform as part of its human resource system upgrade. This platform is designed to enhance staff mobility and enable data-driven decision-making.Through the iConnect@NHG project, the health cluster has undergone a modernization of its HR system. The core of this modernized system is the HR platform from SAP, which is integrated with SAP's cloud-based predictive analytics and business intelligence software service. This integration provides real-time workforce data visibility, helping the organization make informed decisions on talent management and workforce planning.Now, NHG can manage staff performance, engagement, and well-being more effectively by accessing comprehensive and streamlined workforce data, paired with sentiment analysis. Additionally, the implementation of a low-code tool from SAP has provided employees with easy access to tasks, policies, and personalized workspaces. This is a first among public health clusters.The first phase of the project, which began in January last year, introduced modules such as Central, Time Management, Recruitment, Onboarding, Learning and Development, and Performance and Goal Management. The second phase, which started over a year ago in November, rolled out advanced features like Succession Management and Compensation Planning.

Why the Upgrade Matters

For its HR modernization, NHG adopted a mobile-first, data-driven approach. As explained by NHG chief HR officer Khoo Swee Lan, "We needed a system that could enhance mobility, improve data accuracy, and support continuous learning – all while being accessible to employees on the go."From the first month of implementation, it was evident that about 90% of staff, or 19,000, readily utilized their new employee mobile application. Over 95% also logged into the HR platform and completed more than 25,000 workflows. This shows that the upgrade has not only enhanced employee engagement but also reduced administrative tasks. Moreover, it empowers staff to make proactive decisions by providing them with easy access to data.

The Larger Trend

Synapxe, Singapore's national health tech agency, has recently rolled out a common analytics platform for the public healthcare system. The cloud-hosted HEALIX (Health Empowerment thru Advanced Learning & Intelligent eXchange) consolidates existing data infrastructures from individual hospitals and health facilities. It also provides access to cloud-native tools for developing AI models, which Synapxe has been promoting to the sector.Enabling data-driven decisions is what led NHG to provide its community care partners with access to a health programme management platform. The NHG Cares Partners Portal allows these community partners to monitor care demand by tracking registration and attendance and real-time updates. It also gives them access to anonymized population health data for designing programmes tailored to communities.This upgrade is a significant step towards improving the efficiency and effectiveness of the National Healthcare Group's operations. It showcases the organization's commitment to leveraging technology to enhance healthcare services and decision-making.