Public Service
The Luxury Industry at a Crossroads: Strategies for Thriving Amidst Economic Uncertainty
2025-01-13
Over the past half-decade, the luxury sector has witnessed unprecedented growth, driven by soaring demand and robust supply chains. However, as we enter 2025, the industry faces significant challenges that are reshaping its future. This article delves into the current state of luxury goods and explores strategic imperatives for brands to navigate this new era successfully.

Seize the Opportunity: Reimagining Luxury in a Changing World

Navigating a New Era of Growth

The luxury market's meteoric rise between 2019 and 2023 was fueled by an insatiable appetite for high-end fashion, accessories, timepieces, and fine jewelry. Brands capitalized on their scale, with megabrands generating annual revenues exceeding €5 billion. Price hikes contributed significantly to this growth, accounting for over 80 percent of gains. Yet, the landscape is shifting. As we approach 2025, the luxury sector encounters a slowdown, mirroring broader economic trends. For the first time since 2016, excluding 2020, value creation is projected to decline compared to the previous year.Several factors contribute to this deceleration. Price increases have hit a ceiling, dampening demand from aspirational consumers. Macroeconomic challenges, particularly in China—a key market—have further strained the sector. The once-booming Chinese market, which boasted an 18 percent annual growth rate from 2019 to 2023, now faces uncertainties. Additionally, the luxury consumer base is evolving, becoming more diverse and discerning. Clients now seek experiences alongside tangible goods, creating new competitive dynamics within the industry.

Reconnecting with Diverse Consumer Expectations

In response to these shifts, luxury brands must recalibrate their strategies to resonate with a more complex clientele. A differentiated value proposition is crucial in a low-growth environment. Consumers are increasingly interested in unique experiences rather than just products. Personalized luxury travel and wellness offerings now compete with traditional goods for consumer spending. To thrive, brands must exceed heightened client expectations and offer unparalleled experiences that align with their ethos.Moreover, the rapid expansion of the luxury sector has led to overexposure, diluting the promise of exclusivity. Some brands have increased prices without adequately enhancing their creative strategies or supply chains, weakening their core value proposition. Even those that have evolved face increased scrutiny from consumers who expect uncompromising quality and personalized service. Addressing these challenges requires a holistic, long-term approach that rebuilds trust and reestablishes the essence of luxury.

Strategic Imperatives for Sustainable Growth

To navigate the changing landscape, luxury executives must prioritize five strategic imperatives. First, conducting a strategic reset involves clarifying core values and identifying priority clients. This process sharpens the brand’s long-term strategy and ensures a compelling value proposition across product assortment, communication, pricing, and experience. Large groups can also explore synergies through joint initiatives aimed at accelerating growth or achieving cost excellence.Restoring product excellence is paramount. Brands should invest in creating iconic products that uphold the promise of quality and value. Aligning business scale with craftsmanship heritage entails investing in long-term supply chain stability and implementing best-in-class sourcing and manufacturing practices. This focus on excellence will help brands maintain their allure and competitiveness.Rethinking client engagement strategies is equally vital. Developing unique, exclusive experiences both in-store and beyond can deepen customer loyalty. Leveraging technology, AI, and data analytics can uncover valuable insights to personalize client journeys and inform decision-making across the organization. These efforts ensure that luxury brands remain relevant and appealing to their diverse clientele.Bridging the talent capability gap is another critical area. Attracting, developing, and retaining top talent across all functions—not just creative roles—is essential. Executives should build great brands not only for clients but also for employees. Establishing a best-in-class talent management system and fostering a high-performance culture will cultivate an environment where exceptional people thrive. Professionalizing operations in digital, data, technology, supply chain, and procurement by adopting best practices from other sectors can bridge capability gaps and enhance overall performance.Finally, future-proofing the portfolio is necessary for sustained success. Reviewing exposure to different luxury categories and regions allows brands to define clear goals for expansion into adjacent areas such as travel and hospitality. Allocating resources strategically ensures that new ventures complement the core business without neglecting it. Assessing the portfolio for divestitures or complementary acquisitions can build resilience and secure a competitive edge in the evolving market.

Leading with Vision and Excellence

The luxury industry stands at a pivotal juncture. Executives who lead with vision, creativity, and a renewed commitment to excellence can ensure continued success and growth. Building great companies that attract top talent and deliver exceptional value to clients will be key to thriving in this new era. Conversely, failing to adapt risks irrelevance and market share erosion. By embracing bold risks and investing in critical areas, luxury brands can redefine their future and emerge stronger in a dynamic global marketplace.
Geopolitical Shifts Redefine Business Strategies in a Fragmented World
2025-01-10

The global business landscape is undergoing unprecedented transformation as geopolitical tensions escalate. Leaders are now compelled to navigate a complex international environment that includes power struggles, trade conflicts, climate change, and pandemics. Michael Froman, President of the Council on Foreign Relations, offers insights into this evolving world order and its implications for businesses. With his extensive experience in both government and corporate sectors, Froman highlights the challenges and opportunities arising from a more fragmented global economy. This article explores how companies must adapt their strategies to thrive in an era where geopolitics plays a pivotal role in decision-making.

In today's interconnected yet fragmented world, businesses face a myriad of challenges driven by shifting geopolitical dynamics. The reemergence of great power politics, ongoing conflicts in various regions, and the intensifying rivalry between China and the West have created an intricate web of economic, technological, and military competition. Additionally, transnational issues such as climate change and pandemics demand international cooperation at a time when such collaboration is at its lowest point. As a result, CEOs and senior management teams must consider geopolitics in every aspect of their operations—from supply chain management to market access and technology usage.

Froman emphasizes that the current international environment is the most complex in eight decades. The rise of multipolarity has led to a world where countries like India, Brazil, South Africa, and Indonesia do not align consistently with any single bloc. Instead, they engage selectively based on specific interests, creating a highly unpredictable landscape. For instance, India collaborates with the United States on technology and investment while maintaining ties with Iran for oil and Russia for arms. This fragmentation necessitates a nuanced approach to global strategy, where companies must be prepared to adjust rapidly to changing alliances and policies.

The convergence of economic and national security policies further complicates the business environment. Export controls, investment restrictions, and industrial policies are increasingly used as tools to protect national interests. Companies are reassessing their supply chains to ensure resilience and diversification, recognizing that overdependence on certain regions or technologies can pose significant risks. While these measures enhance security, they also introduce new costs and inefficiencies. Froman urges policymakers and business leaders to carefully evaluate the trade-offs, ensuring that the benefits of such policies outweigh the potential economic drawbacks.

Protectionism is on the rise, with governments scrutinizing not only the origin of products but also the ownership of companies producing them. The United States, for example, is reviewing trade agreements like the USMCA, raising concerns about Chinese investments in Mexico. This shift towards protectionism could limit market access for multinational corporations, forcing them to rethink their global strategies. Despite these challenges, there are opportunities for companies to capitalize on reshoring and supply chain realignment. However, long-term planning remains difficult due to the uncertainty surrounding future policy changes.

As the world transitions from one economic framework to another, the need for a new set of rules becomes apparent. While the old system provided predictability, it has faced criticism and requires revision. A subset of countries may form coalitions to establish high-standard rules, encouraging others to join over time. Security considerations will continue to intertwine with economic policies, as economic tools become integral to national security strategies. Export controls, foreign investment restrictions, and technology transfers will play crucial roles in maintaining strategic advantages, particularly in areas like artificial intelligence and advanced manufacturing.

In conclusion, the convergence of geopolitics and economics presents both challenges and opportunities for businesses. Companies must adopt a systematic approach to risk management, balancing efficiency with resilience and national security. By staying agile and adaptable, they can navigate the complexities of a fragmented global economy and position themselves for success in an ever-changing world.

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Empowering Design Communities: Figma's Approach to Product-Led Growth and AI Integration
2025-01-10

In a recent discussion, Yuhki Yamashita, the Chief Product Officer at Figma, shared insights on how collaborative design tools can foster product-led growth (PLG). Yamashita emphasized the importance of community engagement, seamless user experiences, and leveraging generative AI (gen AI) to enhance product development. The conversation explored how Figma has successfully integrated these elements to create an accessible and versatile platform that appeals to designers and non-designers alike. By focusing on reducing barriers to entry and promoting real-time collaboration, Figma has not only expanded its user base but also revolutionized the way teams approach design. Additionally, the discussion delved into the evolving roles within product development teams and the potential of gen AI to transform workflows.

Figma's journey began with a vision to blur the lines between product management and design, creating a more fluid and collaborative environment. This philosophy was particularly evident when Yamashita introduced Figma to Uber, where it quickly became an integral part of the company’s design process. The tool's browser-based, multiplayer capabilities allowed for real-time collaboration, which significantly reduced the friction typically associated with design workflows. This feature, combined with Figma's ease of use—users could simply share a URL to collaborate—led to rapid adoption within various organizations. As a result, Figma became a cornerstone of product-led growth strategies, enabling users to engage with the tool effortlessly without needing to download or install additional software.

The success of Figma's PLG initiatives can be attributed to its focus on community-driven innovation. By fostering relationships with influential figures in the design community and actively seeking feedback from users, Figma ensured that its product evolved in ways that resonated with its audience. For instance, when issues arose with certain features, such as the distracting floating panels in the Figma Editor, the company promptly addressed user concerns and made adjustments. This responsiveness built trust and loyalty among users, reinforcing the idea that Figma was genuinely committed to listening and improving. Moreover, Figma's extensibility, allowing users to integrate the tool with other platforms, further enhanced its appeal by creating seamless workflows across different teams and departments.

The integration of gen AI represents a significant milestone in Figma's evolution. According to Yamashita, AI has the potential to democratize design by lowering the barrier to entry for non-designers while simultaneously empowering professionals to work more efficiently. Features like similarity search, which allows designers to draw inspiration from existing work, exemplify how AI can streamline the creative process. However, Yamashita stressed that while AI can accelerate tasks, it cannot replace the critical thinking and problem-solving skills that are essential to effective design. Instead, AI serves as a tool to enhance human creativity, enabling designers to explore more ideas and iterate faster.

The future of design is likely to see continued blurring of roles between product managers, designers, and engineers. As AI-native interfaces become more prevalent, the traditional boundaries between disciplines will dissolve even further. In this new landscape, designers may operate at a higher level, assembling pre-built components rather than starting from scratch. Meanwhile, product managers and engineers will increasingly participate in the design process, contributing their unique perspectives. To thrive in this environment, companies must prioritize building genuine connections with their users, ensuring that feedback loops remain open and honest. Ultimately, the key to sustainable growth lies in cultivating "user love"—a deep, authentic appreciation for the product that transcends metrics and frameworks.

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